University of North Texas

By Renee Sims, Information Services Team

The Business Service Center (BSC) Solution Station is now online to serve faculty and staff. The center is a fast and convenient way to find the answers to common questions, or ask a specific question and receive a response directly in your email box. 

Above, BSC staff, from left, Leah Juarez, Matt Young, Renee Sims, Tawana Laster and Debbie Reynolds.

Using the same web self-service technology as popular consumer websites as eHarmony, Overstock.com, and Travelocity, the UNT System Administration Business Service Center is committed to delivering fast, accurate and consistent answers across multiple channels in these areas:

• general accounting
• human resources
• payments
• payroll
• purchasing
• training and development

Have a question?

Here’s what to do:

Step 1 - search our knowledge base. Visit bsc.untsystem.edu, and click on the BSC Solution button, right. Using a keyword, you can search through more than 400 linked knowledge articles that were published to answer some of the most frequently asked questions. Knowledge articles are reviewed and revised as information changes, and new knowledge articles are published each week. 

For example, you’ll find these typical questions:

Purchasing

• When creating a requisition, I received a chartfield error warning, what do I do?
• The DeptID holder is out of town, how do we get a requisition approved or set up approver proxy?

Human Resources

• Who is eligible for health benefits?
• How do I correct information on my insurance card?

Payroll

• What is the process for cancelling a payroll check?
• What if I cannot pick up my payroll check?

Payments

• When will an invoice be paid?
• Is the original invoice required?

Training

• How do I update my training record after I attended a conference external to UNT?
• How do I register for a training class?

If you spent five minutes on Step 1 and didn’t find what you needed, proceed to Step 2, the Ask a Question section.

Solution Center staff members are standing by to research and answer more specific questions than can be addressed in a general manner. Want to know why a specific invoice hasn’t been paid? Or where an invoice is at in the payment process? Leave balances not correct on the employee portal? Have a question about business travel? Wondering when you are eligible to retire?

Submit these inquires by clicking on the Ask a Question tab. Staff will respond directly in your email box.   

The more you, the customer, use The BSC Solution, the better it will become. The content is dynamic and can change based on user feedback.

Future enhancements will include the ability to access the knowledge articles on your mobile devices, and the ability to ask questions via Facebook or Twitter.

(Photo by Matt MacVeigh)