By Renee Sims, Information Services Team
The Business Service Center (BSC) Solution Station is now online to serve faculty and staff. The center is a fast and convenient way to find the answers to common questions, or ask a specific question and receive a response directly in your email box.
Above, BSC staff, from left, Leah Juarez, Matt Young, Renee Sims, Tawana Laster and Debbie Reynolds.
Using the same web self-service technology as popular consumer websites as eHarmony, Overstock.com, and Travelocity, the UNT System Administration Business Service Center is committed to delivering fast, accurate and consistent answers across multiple channels in these areas:
Have a question?
Here’s what to do:
Step 1 - search our knowledge base. Visit bsc.untsystem.edu, and click on the BSC Solution button, right. Using a keyword, you can search through more than 400 linked knowledge articles that were published to answer some of the most frequently asked questions. Knowledge articles are reviewed and revised as information changes, and new knowledge articles are published each week.
For example, you’ll find these typical questions:
If you spent five minutes on Step 1 and didn’t find what you needed, proceed to Step 2, the Ask a Question section.
Solution Center staff members are standing by to research and answer more specific questions than can be addressed in a general manner. Want to know why a specific invoice hasn’t been paid? Or where an invoice is at in the payment process? Leave balances not correct on the employee portal? Have a question about business travel? Wondering when you are eligible to retire?
Submit these inquires by clicking on the Ask a Question tab. Staff will respond directly in your email box.
The more you, the customer, use The BSC Solution, the better it will become. The content is dynamic and can change based on user feedback.
Future enhancements will include the ability to access the knowledge articles on your mobile devices, and the ability to ask questions via Facebook or Twitter.
(Photo by Matt MacVeigh)
Posted on: Tue 15 May 2012